The shipping will usually be arranged by Swiss Post. Shipping to a foreign country will usually be arranged by a partner of Swiss Post. If ever possible we will ship with the option selected by the customer. In rare cases the shipping can be arranged with a different carrier than selected by the customer. If a fee-based express shipping is not fastening the shipping process, we reserve the right to change the shipping option and recalculate the price.
Orders with priority shipping need to take place till 09:00. For orders taking place after 09:00 the shipping will maybe be sent the next day. Express orders will be shipped at the day of the order if possible. Express orders done after 14:00 will maybe be sent the next day.
For orders outside switzerland the shipping will cross the customs. Customs dues can occur which have to be paid by the customer. This customs dues depends on the country, the customer need to inform himself about the customs rules in the country of destination. Customs dues are not included in the shipping costs.
Return of goods
- Products with reduced prices and orders on special offerst are explicit excluded from the return policy. In rare cases and only after agreement a article can be exchanged. We reserve the right of refusing this option.
- On the latest products purchased with original retail price, the product can be sent back within 14 days. Used, worn and customized articles are excluded of the return policy.
- Shipping- and return costs shall be born by the customer.